Shipping Policy

Shipping Policy

Thank you for shopping at Jasmine Wei Factory Shop.

1. Processing Time
All orders require 2–5 business days for processing before shipment. Processing time does not include weekends or holidays.

2. Shipping Destinations
We ship to the addresses confirmed at checkout. Please double-check your shipping address before completing payment.

3. Shipping Methods & Delivery Time
Shipping time varies depending on destination country and shipping carrier. International shipping may be subject to customs duties and import taxes, which are the responsibility of the buyer.

4. Order Tracking
Once your order ships, we will send you a tracking number by email so you can monitor delivery status.

5. Shipping Issues
If your package is lost, damaged or delayed, please contact us immediately with your order number. We will work with the shipping carrier to resolve the issue.

6. Undeliverable Packages
Packages returned to us due to incorrect address or refusal of delivery will require the buyer to pay for re-shipping fees.

If you have any questions about shipping, please reach out through our Contact Us page.